Popular topics
Gemini Sustain Plus
Visit our dedicated Gemini Sustain Plus webpage for more information as we start the Market Trials for APIs phase of the project.
BP25 Final Statement of Planning Principles
Read and download the final version of our Statement of Planning Principles document; the start of the Business Plan 2025-28 process.
Executive Team appointments
We’re making important strategic changes in Xoserve to support the evolving needs of our customers, and the wider gas industry.
Help categories
Supply points and metering
Useful information relating to key processes on maintaining Supply Points.
Invoicing and billing
Documents and material to help you plan and understand your invoicing payments.
UK Link System
Connecting the complex systems that underpin Britain’s gas market.
Gas Enquiry Service (GES)
Carry out enquiries on supply meter points across the gas industry.
Information Exchange (IX)
Our communications platform connects you to the key systems across the gas industry.
Gemini System
A suite of online applications for managing the transport of gas through the transmission network.
Contact Management Service (CMS)
Securely raise, manage and track contacts from start to finish in one location.
Data Discovery Platform (DDP)
A data visualisation tool for instantly accessing reporting information.
E-learning materials
Explore our range of online materials. We've highlighted some popular ones below.
Make a complaint
If you think our service falls short of what you expect then you can make a complaint.