Credit Risk & Neutrality

An overview of the role of Credit Risk & Neutrality, with links to further guidance for customers.

Page contents

    The role of Credit Risk & Neutrality

    The Credit Risk & Neutrality team ensures that both CDSP customers and UNC Shippers (for Energy) are protected from financial loss arising from commercial debt.

    The team’s key responsibilities include:

    • ensuring compliance with the Credit Rules and Policy
    • reporting performance quarterly to the Credit Committees
    • monitoring and managing security indebtedness
    • Energy and CDSP cash collection
    • payment of energy credits
    • provision of energy accounting and financial reporting to National Gas Transmission
    • recovery of debt
    • ensuring National Gas remain ‘cash neutral’ in the energy balancing process

     

    Detailed customer guidance

    The following pages contain more detailed information on four key elements of Credit Risk & Neutrality.

    Guidance for shippers on charges related to system imbalances and how these appear on invoices.

    Discover more

    Guidance for shippers on how indebtedness is monitored and when cash calls are issued.

    Discover more

    When energy invoices must be paid, the escalation process for late payments, and where to go to get support.

    Discover more

    When CDSP invoices must be paid, the escalation process for late payments, and where to go to get support.

    Discover more


    Who to contact for further support

    Email us with your query at one of the following addresses, and a member of the team will get back to you as soon as possible.

    CDSP Credit Risk: box.xoserve.crm_xoserve@xoserve.com

    Energy Credit Risk: xoserve.crm@xoserve.com

    Energy Security: box.xoserve.crm_securities@xoserve.com

    Neutrality: xoserve.neutrality@xoserve.com

    Credit Risk e-learning

    Learn more about Credit Risk and Neutrality using our  online e-learning course.

    Credit and Risk e-learning
    Plan your invoicing payments
    Billing Calendar 2024

    Need more help?

    For more help with invoicing, please raise a support request.

    Support request