Training sessions
Discover the training sessions we offer - and how to register.
Why book a training session?
We run training sessions throughout the year for customers across all areas of the gas industry.
From induction days to expert forums, the sessions:
- build your knowledge about industry issues and processes
- help you get the most from our products and services
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Our next training session
Customer Expert Day - Top Process Rejections - Tuesday 18 November 2025
- Review of Gas Metering Arrangements (RGMA)
- Meter Reads
- Annual Quantity
We will talk through and explain the top rejections as well as provide methods to help stop them occurring, and advise how to avoid them in the future.
Our Process Experts will be on hand to offer support and answer any questions you may have regarding these rejections.
The session will be facilitated on Microsoft Teams, with meeting details distributed to registered customers closer to the date.
Please note that this session will mainly impact Shipper organisations.
The training sessions we run
We host a range of training sessions throughout the year.
Induction days
New to the industry?
We provide an accessible introduction to the gas industry, stakeholders, processes and systems. These sessions are for new industry participants - and anyone who needs a refresher.
Expert days
In-depth Q&A sessions with industry experts, covering the gas industry and market topics.
Process days
Our process days provide a high level overview and a deep dive into the different activities within each process.
Change awareness sessions
Throughout the year, we deliver major releases of functionality, alongside a stream of minor enhancements to UK Link.
Our change awareness sessions provide in-depth training on all changes involved in these releases. They give you an opportunity to learn more about the changes introduced, and you can also ask questions directly to our Customer Process Experts.