11 July 2024
Despite rigorous testing and enhanced monitoring, issues were identified with a small number of data items. Consequently, we reverted to the existing platform for both the portal and the supply point switching API services on Tuesday 25 June, to ensure the quality of service for all GES users.
Following a detailed analysis of the issues experienced between 22 and 25 June, the decision to revert to the existing platform minimised user impact, with only approximately 1.8 out of every 10,000 individual data items affected. Each request via the portal or API typically involves multiple data items and considering the lower traffic volumes on the GES portal during this period, almost all customers were unaffected, and those who were impacted experienced minimal disruption.
We remain committed to ensuring the reliability and performance of the GES platform and will continue to work towards a seamless migration in the future. Thank you for your understanding and continued support.
Next steps
Although the likelihood of validation or processing errors is very low, if you encounter any issues with activities that occurred between 22 and 25 June, please contact us by raising a support request.
With the analysis now complete, our team will focus on resolving the identified issues and planning the reimplementation.
We will provide further updates in the coming weeks.
Find out more about GES
The Gas Enquiry Service (GES) provides access to gas market data, specifically around supply meter points. This information is sourced from the Gas Central Data Service and the Central Switching Service.
You can find more information on our Gas Enquiry Service webpage.
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