Business Plan 2022 Principles and Approach - Feedback and Responses

At the end of June, we published our Draft Principles and Approach document, which shared the context and thinking behind the development of our 2022 Business Plan.  

During the subsequent consultation period, we invited customers to provide feedback on the approach, including responses to specific questions designed to help us to understand what our customers would like to see reflected in BP22.

Today we’re pleased to share our Business Plan 2022 Principles and Approach - Feedback and Responses document, which contains both the feedback we received from customers on the draft Principles and Approach (except feedback sent in confidence) and our responses to that feedback.

We would like to take this opportunity to thank all our customers who took the time to provide us with their comments. The responses contained some great questions, alongside some valuable insights, which helped to inform both the first draft of our 2022 Business Plan and our plans for ongoing customer engagement.

If you have any questions about our Business Plan 2022 Principles and Approach - Feedback and Responses document, or if you’d like to know more about how we work closely with our customers to develop our business plan, please email customerexperience@xoserve.com or contact your Customer Advocate.