System outages
A dedicated page of maintenance and outage information for Xoserve's systems.
System outage information
Daily maintenance windows
We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.
Planned outages
We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details will be provided below.
Known issues
If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.
System statuses
| System | Daily maintenance window | Planned outage |
| UK Link | 5am–7am - Monday to Sunday | No |
| Gemini | 3:15am–4:15am - Monday to Saturday 3am–5am - Sunday |
No |
| Contact Management Service (CMS) | 5pm–7am - Monday to Friday 12pm–7am - Saturday to Monday |
No |
| Service Portal | 12am–3:15am - Monday to Sunday | No |
| Cloud IX service | 5am–7am - Monday to Sunday | No |
| Physical IX connection | No maintenance window | No |
| Xoserve Service Desk | No maintenance window | No |
| Electronic File Transfer (EFT) | No maintenance window | Yes |
| Application Programming Interface (API) | No maintenance window | No |
| SiteMinder | No maintenance window | No |
| SwitchStream | No maintenance window | No |
Planned outage
Disaster recovery test: EFT (IX file transfers)
We’ll soon be carrying out a disaster recovery test on the Electronic File Transfer (EFT).
- Saturday 29 June - 4:25am until 6:45am
- Sunday 30 June - 4:25am until 6:50am
There will be planned outages from 5:15am until 6:05am on each day of testing
System links
Raise a support request
Please raise a support request if you have any queries regarding any of our systems.