System outages
A dedicated page of maintenance and outage information for Xoserve's systems.
System outage information
Daily maintenance windows
We implement critical updates during standard daily maintenance windows (see below table). This work is conducted outside of core business hours to minimise disruption, during these windows you may not be able to access our systems.
Planned outages
We may require a system outage that falls outside of the daily maintenance window, or to a system where there is no daily maintenance window. This is a planned outage and details will be provided below.
Known issues
If we are working to resolve a problem with any of our systems, regular updates will be provided on our Live updates webpage.
System statuses
| System | Daily maintenance window | Planned outage |
| UK Link | 5am–7am - Monday to Sunday | No |
| Gemini | No maintenance window | Yes |
| Contact Management Service (CMS) | 12am–7am - Monday to Sunday | No |
| Service Portal | 12am–3:15am - Monday to Sunday | No |
| Cloud IX service | 5am–7am - Monday to Sunday | No |
| Physical IX connection | No maintenance window | No |
| Xoserve Service Desk | No maintenance window | No |
| Electronic File Transfer (EFT) | No maintenance window | Yes |
| Application Programming Interface (API) | No maintenance window | No |
| SiteMinder | No maintenance window | No |
| SwitchStream | No maintenance window | No |
Planned outages
Gemini
Electronic File Transfer (EFT)
We’re implementing XRN 5717 - EFT upgrade over the weekend of 19 and 20 April.
To complete this upgrade there will be an outage to the EFT service from 9:15pm on Saturday 19 April until 5:15am on Sunday 20 April.
This outage period may be extended to 9:15am in the event of a roll back to the current live version of EFT being required.
System links
Raise a support request
Please raise a support request if you have any queries regarding any of our systems.