The change process

A step-by-step breakdown of our change process, detailing what you can expect at each stage.

Step one
Change Proposal raised

Customers can raise a Change Proposal through our website. 

Submit a Change Proposal

Step two
Problem statement/opportunity confirmed

We receive and review your Change Proposal.

Xoserve
Customer Change Team confirm problem statement/opportunity with customers
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Customer
Proposer to confirm Problem Statement/Opportunity has been captured correctly
Customer
Step three
Change development

Early stage of change development to establish high level requirements.

Xoserve
Establish high level customer requirements
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Customer
High level requirements are ratified with customers at Delivery Sub-Group (DSG) and confirmed
Customer
Xoserve
Hand over high level requirements to service provider to develop high level solution options
Xoserve
Step four
Solution development

High level requirements of a change are taken and used to develop solution options that meet those requirements.

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Issue solution Change Pack for customer representations
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Customer
Provide relevant representation response
Customer
Xoserve
Present outcome of solution Change Pack and associated costs to Change Management Committee for approval
Xoserve
Step five
Detailed design

Change goes into detailed design to develop the technical interpretation of a change solution.

Xoserve
Confirm to service provider the chosen solution option
Xoserve
Xoserve
Work with service provider to develop detailed design
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Xoserve
Issue detailed design Change Pack for customer representations
Xoserve
Customer
Provide relevant representation response
Customer
Xoserve
Present outcome of detailed design Change Pack to Change Management Committee for Approval
Xoserve
Step six
Delivery

Change is ready for delivery into the appropriate release.

Step seven
Change implemented
UK Link Releases
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Contact us

Queries about change? Please email our Customer Change team. 

Email us