Distribution Network Operators (DNOs) - e-learning courses
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Our e-learning courses help you learn about industry topics and our processes.
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An introduction to AQ and the calculations behind it.
A short module for Distribution Networks, explaining the Broadcast and Extract screens within the Xoserve Services Portal.
On 18 July 2022, the Central Switching Service (CSS) went live
This e-learning course provides you with an overview of the programme, and the impacts the implementation had on key industry processes.
A Connected System Exit Point (CSEP) is a system comprising one or more individual system exit points. This pack will provide background on CSEPs and any associated processes.
This e-learning provides an overview of the processes that have been integrated into the new CMS system as part of the CMS rebuild project. This also includes steps on how to sign up and log in to the new CMS system.
Our File Formats e-learning will provide you with an understanding of why and when File Formats are used, as well as accessing, creating and reading Files.
This module will aim to cover all aspects of the GSR process.
An overview of the Information Exchange (IX) which will cover key parts of the system, including IX hardware setup, how to send and receive files as well as maintaining the directories.
This e-learning will provide you with references to key information to enable a smoother transition into the industry.
This e-learning will provide you with an overview of invoicing principles, invoice and supporting information File Formats, summaries of each invoice, and the associated charge types.
Our customers - which span the gas industry - upload and access data about their portfolio via our portals, and it’s vital that access to that data is tightly controlled.
Master Administration Users formerly known as Local Security Officers (LSOs), belonging to those customer companies, are able to manage access for users within the parent and all relevant child organisations.
This course will provide an overview of a Meter By-pass. What it is, how they impact customers and how they are updated. Meter By-passes are monitored by the Performance Assurance Committee (PAC).
The guide has been created to support, Shipper customers, with the annual Shipper/Transporter – Meter Point Portfolio Reconciliation exercise.
This guide will provide a breakdown of all the steps required to be undertaken by Shipper customers to support the exercise.
Meter Readings are used to measure and calculate the volume and energy of gas that is being consumed by the site.
Meter Reads are a key aspect of the gas industry. This pack will help you understand more about Meter Reads as well as the different processes and validations associated to them.
This training guide is designed to give you an overview of the Must Read Process as well as provide insight into the associated process obligations, charges, and reports.
This e-learning package is designed to give an overview of the Non-Standard Sites processes to Distribution Networks (DNs).
A Request To Bill (RTB) is used to create invoices to be issued to Shippers on a scheduled basis.
This document is designed to help support the submission of a Request to Bill (RTB), by offering hints and tips to the user that will ensure success in completing the templates.
This training guide will provide you with all you need to know about the RGMA process.
This course will provide an in depth overview of the Site Transfer Notification (STN) Process.
This process is maintained by the Non Standard Sites team.
This e-learning course provides you with information on Class types regarding Supply Meter Points, what these mean, and the differences with each class type.
The processes involved in SPA ensures that all of the data for the Supply Points that Xoserve holds (circa 24 million supply points) on the National Database is up-to-date and reliable.
This e-learning provides you with an understanding of the Shipper termination process and the activities that take place both pre and post termination.
This course will outline the top rejections over the last year (2023 - 2024) for some of the main processes. This course will also explain how to avoid these rejections from occurring in the future.
This course aims to provide an overview on Unidentified Gas, commonly referred to as UIG.
This e-learning course provides you with the answers to the following questions. What are EUC bands? What are WAR bands? How and when are they derived? How can they be challenged?